Summary of Client Satisfaction Surveys

Independent Living Survey 2020

Independent Living Older Blind

86 surveys completed

Classes

• 100% of clients surveyed felt that the classes of home and personal management were good or better.
• 95% of clients who received instruction in Braille thought the classes were good or better.
• 100% of clients surveyed felt that the classes in communication skills were good or better.
• 100% of clients surveyed felt the computer classes were good or better.
• 98% of clients surveyed felt Orientation and Mobility classes were good or better.
• 100% of clients surveyed felt the case management was good or better.
• 98% of clients who received support group, felt it was good or better.
• 100% of clients who received transportation services felt it was good or better.
• 100% of clients felt that the case manager treated them with respect.
• 100% of clients felt the instructors they had were knowledgeable.
• 100% of clients felt the program helped them become more independent.
• 98% of clients of surveyed would recommend the program to others.

DBS Questions

• 100% of clients surveyed felt they were feeling in greater control of their lives.
• 100% of clients surveyed felt they were involved in the development of their plan
• 100% of clients surveyed felt services were provided at a pace that met their needs

Low Vision Satisfaction Survey 2020

156 Surveys Completed

Average Age: 74

• 99% of clients surveyed felt that the low vision exam good was good or better.
• 100% of clients surveyed felt the scheduling process was good or better.
• 100% of clients surveyed felt the intake process was good or better.
• 100% of clients surveyed who received an OT session felt it was good or better.
• 98% of clients surveyed who received adaptive aids felt the training was good or better.
• 100% of clients surveyed felt the waiting area was good or better.
• 100% of clients surveyed felt the exam room was good or better.
• 100% of clients surveyed felt the solutions center was good or better.
• 100% of clients surveyed felt the doctor treated them with respect.
• 100% of clients surveyed felt the OT services were helpful towards their independence.
• 98% of clients surveyed felt the adaptive aids were helpful in their everyday lives.
• 98% of clients surveyed would recommend Miami Lighthouse Low Vision Services to other.

Senior Group and Health Activities Surveys 2020

105 surveys completed

Average Age: 65

• 98% of clients surveyed felt they were making progress in the Miami Lighthouse SGA program.
• 98% of clients surveyed felt that the Miami Lighthouse SGA staff was helpful to them.
• 98% of clients surveyed felt that equipment and supplies were in the Miami SGA program were good/sufficient.
• 98% of clients surveyed felt more confident in their abilities because of the SGA program at Miami Lighthouse.
• 98% of clients surveyed felt comfortable and involved in SGA program at Miami Lighthouse.
• 98% of clients surveyed felt that they enjoyed and benefitted from their time at Miami Lighthouse’s SGA program.
• 97% of clients surveyed felt more independent because of the Miami Lighthouse SGA program.
• 100% of clients surveyed would recommend the SGA program at Miami Lighthouse to others

Music Program Surveys

27 surveys completed

Visually Impaired

• 16 Non-Visually Impaired students
• 8 Visually Impaired Students
• 3 No answer recorded

Planning to attend Summer

• 8 yes
• 4 no
• 15 maybe

Survey Results

• 93% of students surveyed agreed or strongly agreed the Miami Lighthouse music program was making them into better musicians.
• 81% of students surveyed agreed or strongly agreed the music instructors at Miami Lighthouse were knowledgeable.
• 92% of students surveyed agreed or strongly agreed that the music instructors cared about each student’s musical abilities.
• 85% of students surveyed agreed or strongly agreed that the Miami Lighthouse music program was helping them make friends.
• 78% of students surveyed agreed or strongly agreed that the Miami Lighthouse music program has enough performances in the community.
• 100% of students surveyed agreed or strongly agreed that they would recommend the program to others.

Florida Heiken Children’s Vision Program 2020-2021

44 school coordinator surveys completed

• 98% of school staff surveyed did not have any difficulty scheduling their school mobile eye care visit.
• 100% of school staff surveyed were satisfied with the overall scheduling process.
• 93% of school staff surveyed said the mobile unit arrived at the school by the scheduled time.
• 100% of school staff surveyed said the exams began within one hour from arrival.
• 98% of school staff surveyed said exams were finished by the end of the school day.
• 98% of school staff surveyed said all students in attendance were able to be seen.

Florida Heiken Children’s Vision Program Eliza Survey 2020

1500 parents surveyed

• 79% of parents surveyed said their child is wearing their glasses as needed.
• 82% of parents surveyed said their child expresses that the glasses are comfortable.
• 77% of parents surveyed said they have noticed improvements in how their child is doing in school.
• 96% of parents surveyed said they find the Heiken program valuable

 

 

Miami Lighthouse has been continuously accredited by the National Accreditation Council For Blind and Low Vision Services (NAC) since 1978 and The Association for Education and Rehabilitation of the Blind and Visually Impaired (AER) since 2017 distinguishing that an agency or school operates at the highest level of quality and is positioned to generate the outcomes needed by the clients.