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Summary of Client Satisfaction Surveys

Transition Survey 2016

39 Surveys Competed

44 Clients Served

Training
  • 100% of clients felt their job readiness training was good or better.
  • 96% of clients who received low vision training felt it was good or better.
  • 94% of clients felt that support group/peer counseling was good or better.
  • 92% of clients felt computer training was good or better.
  • 91% of clients felt IPAD training was good or better.
  • 89% of clients felt the home/personal management training was good or better.
  • 96% of clients who took Braille felt it was good or better.
  • 90% of clients felt their communication training was good or better.
  • 97% of clients felt their orientation & mobility training was good or better.
  • 94% of clients felt that the case managers were good or better.
  • 95% of clients felt that Transportation services were good or better.
Staff
  • 100% of clients felt that the case managers treated them with respect.
  • 100% of clients felt that the instructors were prepared and knowledgeable.
Overall
  • 98% of clients felt that the program made them more independent.
  • 95% of clients would recommend the program to their friends.
DBS Questions
  • 98% of clients felt that services were provided at a pace that met their needs.
  • 95% of clients felt they were involved in the development of their plan.
  • 96% of clients felt services were provided in direct relation to their DBS plan.
  • 100% of clients felt the program helped them become more prepared for life.
  • 85% of clients felt that were offered an adequate number of work experiences.

ESOL Surveys 2017

34 Completed

  • 91% of clients surveyed agree or strongly agree that the program has helped them improve their ability to have a conversation in English.
  • 85% of clients surveyed agree or strongly agree that the program has helped them communicate with their medical providers.
  • 97% of clients surveyed agree or strongly agree that the program has helped them understand store and retail clerks better.
  • 94% of clients surveyed agree or strongly agree that the program has helped improve their English in situations in which they were once uncomfortable.
  • 88% of clients surveyed agree or strongly agree that the program is preparing them to use English in real world situations.
  • 97% of clients surveyed agree or strongly agree that the teachers in program understood their needs as visually impaired learners and approved them with appropriate instruction.
  • 97% of clients surveyed agree or strongly agree that they would recommend the program to others.

Adult Basic Education (ABE) Survey 2017

11 Surveys

  • 91% of clients surveyed agree or strongly agree that the ABE program has helped them improve their overall academic skills.
  • 73% of clients surveyed agree or strongly agree that the ABE program has helped improve their overall math skills.
  • 91% of clients surveyed agree or strongly agree that the ABE program has helped them improve their overall reading skills.
  • 100% of clients surveyed agree or strongly agree that the ABE program instructors understand their individual learning styles.
  • 91% of clients surveyed agree or strongly agree that the ABE instructors understand their needs as visually impaired learners.
  • 100% of clients surveyed agree or strongly agree that the ABE program is preparing them for more advance courses.
  • 100% of clients surveyed agree or strongly agree that the ABE program is teaching them skills they can use in their everyday life.
  • 91% of clients surveyed agree or strongly agree that they would recommend the ABE program to others.

SGA Survey 2018

50 surveys

  • 100% of clients surveyed agree or strongly agree that they have been making progress in the class.
  • 100% of clients surveyed agree or strongly agree that the staff is helpful.
  • 100% of clients surveyed agree or strongly agree that the building, equipment and supplies offered are helping them achieve their goals.
  • 100% of clients surveyed agree or strongly agree that they are more confident in their abilities as a result of the program.
  • 100% of clients surveyed agree or strongly agree that they feel more comfortable and involved because of the program.
  • 100% of clients surveyed agree or strongly agree that overall they enjoy their time in the program.
  • 100% of clients surveyed agree or strongly agree that participating in the SGA program helps them remain independent.
  • 100% of clients surveyed agree or strongly agree that they would recommend the program to other.

Peacock Low Vision Survey 2017

186 Low Vision Surveys

  • 92% of clients surveyed felt their low vision exam was good or better.
  • 93% of clients surveyed felt the scheduling process was good or better.
  • 88% of clients surveyed felt the intake process was good or better.
  • 88% of clients surveyed felt the OT services were good or better.
  • 88% of clients surveyed felt training on adaptive aids was good or better.
  • 100% of clients surveyed who received transportation felt it was good or better.
  • 97% of clients surveyed felt the exam room was good or better.
  • 93% of clients surveyed felt the waiting area was good or better.
  • 87% of clients surveyed felt the bathroom areas were good or better.
  • 97% of clients surveyed felt the solutions center was good or better.
  • 100% of clients surveyed felt the doctor treated them with respect.
  • 99% of clients surveyed felt the OT services were helpful.
  • 99% of clients surveyed felt the aids and appliances were helpful.
  • 99% of clients would recommend the program to others.

BBP 2018 Survey 2018

100 clients surveyed

  • 100% of parents reported feeling in greater control and more confident in their abilities to maintain their current living situation.
  • 98% of parents reported they were involved in the development of their plan.
  • 98% of parents reported that services were provided at pace that met their needs.

IL Surveys 2018

Independent Living Older Blind

70 completed surveys

115 clients served

  • 100% of clients surveyed felt in greater control and more confident in their abilities to maintain their current situations.
  • 100% of clients surveyed felt that they were involved in the development of their plan.
  • 99% of clients surveyed felt that services were provided at a pace that met their needs.

Independent Living Adult Program

34 completed surveys

48 clients served

  • 100% of clients surveyed felt in greater control and more confident in their abilities to maintain their current situations.
  • 100% of clients surveyed felt that they were involved in the development of their plan.
  • 100% of clients surveyed felt that services were provided at a pace that met their needs.
 
 



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Parent Testimonials

  • "Thank you from the bottom of my heart for the beautiful work that you do with my son Erick. May God bless him."
    - Greila


  • "Miami Lighthouse for the Blind has changed the lives of my family and our daughter. Without your support and constant encouragement, raising an infant who is visually impaired would be overwhelming, scary and clouded with sadness. Instead, our family feels privileged to be able to be
    a part of this incredible organization, thanks to our daughter. She is currently enrolled at the school
    and has participated in the infant programs - the effort and individual attention you provide to the families and students goes beyond an individual
    job description and salary - the drive comes solely from their passion to service those who are often overlooked in our society. I cannot thank you
    enough for your dedication."
    - Lisa Jess


 
 
   
   

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Miami Lighthouse was recognized at the 2015 Florida Blue Foundation Sapphire Awards luncheon as an organization that has demonstrated excellence and innovation in community health.

 

Miami Lighthouse ranks among the elite 1% of U.S. nonprofits having earned eleven consecutive 4-star ratings from Charity Navigator, the nation's premier independent nonprofit evaluator. Receiving such a distinction reflects our sound fiscal management, responsible use of donor dollars, and financial strength.

 

Miami Lighthouse has earned the Gold participation level through the GuideStar Exchange which is a testament to Miami Lighthouse's commitment to data transparency.

 

Early Intervention Blind Babies Program Named the Children's Trust 2016 Program of the Year. This most prestigious award recognizes this Early Intervention Program, in particular, for including parents as teachers.

   
                     

 

 

 

Miami Today

 

 

Miami New Times - Best of Miami 2017

   

 

 

Miami Lighthouse received the prestigious 2015 Beacon Award in Education at the 13th Annual Beacon Council Awards.

 

Miami Lighthouse received a Silver medal at the 2016 Miami Today Gold Medal Awards Ceremony.

 

Miami Lighthouse is a two-time Charity Partner (2013 and 2014) of the Marlins Foundation and a 2017 Major League Baseball All-Star Game Legacy Partner. Our Florida Heiken Children's Vision Program has received over $300,000 in charitable donations through these partnerships.

 

Miami Lighthouse named "Best of Miami" Charity 2017 by the New Times.

   
                     
       
 
   
    Miami Lighthouse received United Homecare’s 2012 Thelma Gibson Community Service Award at the 18th Annual Claude Pepper Memorial Awards Ceremony.   Miami Lighthouse received the prestigious South Florida Business Journal 2011 Excellence in Health Care Award in the Community Outreach category.   Miami Lighthouse honored by being named the recipient of the Coral Gables Chamber of Commerce 2010 Non-Profit Business Diamond Award.   Miami Lighthouse received the prestigious 2008 Concern Award from Health Foundation of South Florida.    
                     
   
 
 

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